Return Policy

• Return policy allows customers to request a refund, replacement, or exchange. Return windows typically 7 days depending on the product category.
• Return Availability depends on the product category, seller policy conditions mentioned on the product page.

Return Windows and Conditions

• Standard Window: Most products can be sent back within 7 days of getting them.
• Original Condition: Items must include all parts, accessories, and manufacturer packaging.
• Defective or Damaged: Full refunds or replacements apply if items arrive broken or wrong.
• Replacement is provided only if the same product is available in stock.
• COD refund Routing: Cash on delivery refunds are systematically transferred via UPI, Bank details, or stored directly in the Ullumart Wallet.

Customers Responsibilities:

• Customers provide accurate returned information, keep the products safe, and ensure all accessories and documents are returned.
• Failure to follow return conditions may result in rejection of the returned request.
• High return fee: Users who return items much more often than average may face extra convenience or return fees.
• No returns on discounted products.
• Some Products are non-returnable & non-Refundable.

Refund Policy

• Customers can request a return within 7 days of delivery for eligible products.
• If the product is damaged, defective, incomplete, or different from the order, the customer should receive a 100% refund or replacement.
• The returned product should undergo a quality check before the refund is finalized, particularly for expensive or fragile handicrafts.
• Once the return is approved, the refund should be initiated within 24–48 hours, with the actual credit time depending on the customer’s bank or payment provider.
• Every product listing should clearly mention whether it is returnable, replaceable, or non-returnable, so customers and artisans understand the policy before placing an order.
• Refund will be initiated after the returned product is received and successfully verified.
• Customers should receive a refund confirmation/notification once the refund has been initiated.
• If the returned product fails quality verification because of customer-caused damage or use, the refund may be rejected or adjusted according to the policy.
• If a refund is delayed by the bank or payment gateway after initiation, the customer should be provided with a refund reference/transaction ID for tracking.
• For credit/debit cards and bank payments, the amount may take 3–7 business days to reflect after initiation.