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Refund Policy
- Customers can request a return within 7 days of delivery for eligible products.
- If the product is damaged, defective, incomplete, or different from the order, the customer should receive a 100% refund or replacement.
- The returned product should undergo a quality check before the refund is finalized, particularly for expensive or fragile handicrafts.
- Once the return is approved, the refund should be initiated within 24–48 hours, with the actual credit time depending on the customer’s bank or payment provider.
- Every product listing should clearly mention whether it is returnable, replaceable, or non-returnable, so customers and artisans understand the policy before placing an order.
- Refund will be initiated after the returned product is received and successfully verified.
- Customers should receive a refund confirmation/notification once the refund has been initiated.
- If the returned product fails quality verification because of customer-caused damage or use, the refund may be rejected or adjusted according to the policy.
- If a refund is delayed by the bank or payment gateway after initiation, the customer should be provided with a refund reference/transaction ID for tracking.
- For credit/debit cards and bank payments, the amount may take 3–7 business days to reflect after initiation.